Patch Privacy Policy
Last updated and effective as of December 2, 2022.
This Patch Privacy Policy (this "Privacy Policy") relates to Raheem's Patch website available at https://getpatch.org and mobile platform (together, "Sites") as well as any related Patch products and services (collectively, the "Services"). This Privacy Policy describes how Raheem, AI ("Raheem," "we," or "our"), the owner and operator of the Services, collects, protects, and uses information we receive from visitors to, and users of, the Services. By using the Services, you acknowledge and agree to this Privacy Policy. This Privacy Policy applies only to information collected through the Services and not to information collected offline or through any other third party websites or other mobile applications (even if affiliated with Raheem or linked to by the Services). Any password-protected or other designated areas of the Services may be subject to additional terms or agreements with us, which will be provided at the time that you initially access such areas. You are also subject to the Raheem Terms of Use relating to the Services, and this Privacy Policy is part of, and incorporated into, those Terms of Use.
We may update or modify this Privacy Policy at any time by posting the amended version to our website and including the effective date of the updated version. We will announce any material changes to this Privacy Policy by posting the amended version on our Services. You should visit this page regularly to review any changes. By accessing and/or using our Services, you accept and agree to the terms of this Privacy Policy and the use of your data and Personal Information (defined below) as described in this Privacy Policy. If you do not agree to be bound by this Privacy Policy or any subsequent modifications, you should not access or use our Services or disclose any Personal Information through any of our Services.
This Privacy Policy contains the following information, which you can access by scrolling down:
- How to Contact Us
- The Information We Collect and How We Use Your Information
- Tracking Technologies
- Sharing Your Information
- Your Rights and Choices Regarding Your Information
- Intended for Users in the United States
- Security & Retention
- Acknowledgement
- Sensitive Personal Information
- Children's Privacy
- HIPAA Acknowledgement
- External Links
You can update your preferences and information by updating your contact information through the Services or contacting us at the e-mail address or phone number below. Additionally, if you have any questions or concerns about our use of data or our security and privacy activities, please do not hesitate to contact us through any of the methods below.
Email us at:
help@getpatch.org
Or write to:
Raheem
Attn: Brandon Anderson
1423 Broadway, # 192
Oakland, CA 94612
The Information We Collect and How We Use Your Information
We obtain information about you and your use of our Services when you visit our Services or sign up to receive communications from us. The information we collect can include Personal Information or non-Personal Information. "Personal Information" is any information that may identify, relate to, or be capable of being reasonably linked, directly or indirectly, with a particular identified or identifiable person or household. The Personal Information we may collect includes information such as your name, email address, telephone number, geolocation, and other information identified in this Privacy Policy or that you provide to us (in some cases, you may have the ability to opt-in or opt-out of sharing such Personal Information). Non-Personal Information is any information that is not Personal Information.
We collect information from you and any devices (including mobile devices) both when you provide it voluntarily and also automatically when you use the Services. In addition, we may also collect Personal Information about you from third parties in connection with the Services, including from our service providers, business partners, or other third parties.
For more information about the types of your Personal Information that we may use and how we use your Personal Information, please see the detailed description below:
Information Collected Through Use of the Services | ||
Category of Information | Description of Category | How We Use Your Information |
Account Registration Information | We collect Personal Information when you register for an account. Such Personal Information may include your name, your phone number, your email address, your organization's name, information related to your organization's purpose and the intended aid to be provided through the Services, and any other information you provide on the Services. |
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Request Information | We collect information based on the content you provide on our Services, which may include information included in written reports, photos, videos, the location of requests, arbitrary tagging to help facilitate responses to requests, identifying Personal Information, and any information entered into requests under the text box feature. |
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Usage Information | We also may collect Personal Information and non-Personal Information related to your use of our Services, which may include:
Our Services use cookies, unique identifiers and similar technologies to collect information about your use of the Services to make it easier and more efficient for you to use our Services. Please see the "Tracking Technologies" section below for more information about how we collect and use cookies and other tracking technologies. |
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Anonymized Information | We use anonymized and aggregated information that may be created or derived from your Personal Information or usage of our Services for purposes that include data analysis, improving our Services, advertising, and developing new features and functionality within our Services. |
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Marketing Lists | We may collect your contact information in order for you to take advantage of newsletters, updates, or other email communications from us. |
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Support Information | A support feature is contained in the Services that can be used to contact Raheem via the Services so you can comment, make suggestions, and ask questions. We collect support information, which includes any information you choose to provide through the support feature. |
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Third Party Data | This includes both Personal Information and non-Personal Information from our affiliates, customers, organizations (if you are using the Services in connection with an employer or other organization) partners, and vendors. |
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Location Data | We may collect general location information if you use features on our Services that provide location-based services. |
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Cookies. Cookies are small data files that are downloaded onto your computer or mobile device when you use our Services, which are unique to your device or account. Cookies make it easier for you to use our Services by saving your preferences so that we can use these to improve your next and subsequent visits to the Services - for example, remembering your session, purchases, pages viewed, application settings, and configuration choices. Cookies help us learn which areas of our Services are useful and which areas need improvement. Cookies may be either persistent or temporary (session) cookies. A persistent cookie retains user preferences for a particular website, app or service, allowing those preferences to be used in future sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
You can choose whether to accept cookies by changing the settings on your browser or device. For more information regarding your choices with respect to cookies and other tracking technologies, please see "Your Rights and Choices Regarding Your Information" below. However, if you choose to disable this function, your experience with our Services may be impaired and some features may not work as they were intended. When we use cookies or other similar technologies, we may set the cookies ourselves or ask third parties to do so to help us.
Pixels, Web Beacons. We or our third party partners may use invisible pixels or beacons on our Services for various purposes, e.g., to count how many users access or use certain pages, features, or content. We may use this information to improve our current offerings, develop new products or services, and target information to you that may be helpful and useful to you based upon your use of our Services.
- Sharing Your Information
We share non-Personal Information with third parties at our discretion. We do not sell your Personal Information. In connection with the Services, we may share your Personal Information with certain third parties including those we engage to help us run our business and provide the Services, and others where it is required by law, needed to protect our interests and those of others, avoid public harm and/or as expedient to assist Raheem and its business interests, including under the following circumstances:
Service providers. We use service providers to operate our software and infrastructure, in particular providers which host, store, manage, and maintain our Services, its content and the data we process. This includes hosting providers, communications service providers, and marketing service providers.
Data analytics providers. We will share your Personal Information to create general data analytics regarding usage of our Services on an aggregate basis and without personal identifiers for the purpose of deriving learning insights as well as for marketing purposes.
Legal authorities. We will share your Personal Information only in order to comply with our legal obligations, including to respond to mandated legal process such as a search warrant or a court order. This language is standard and required by law, however we will only comply with these obligations under mandated enforcement, and will work with the user(s) to establish a safety protocol if this occurs.
Emergency. We do not monitor requests made in the Services in real-time and Raheem's staff are not mandated reporters. However, we may disclose your information in certain emergency circumstances, including where we believe doing so is necessary to prevent imminent and serious bodily harm to a person, or when we are mandated by law.
Buyer, successor of our business, or our affiliates. We will share your Personal Information with any buyer or successor of Raheem, its affiliates, or its or their assets in the event of a merger, reorganization, dissolution, or other sale or transfer of title, assets or data.
Marketing Preferences. We support the right of visitors to choose. If we collect Personal Information that could be used to provide you with marketing information, you will be given the right to opt-out of receiving any promotional materials about Raheem or its partners. If you do not opt-out at that time, but later decide that you do not wish to receive future communications of this nature, you can contact us as set forth under "How to Contact Us" above, indicating that you no longer want to receive information relating to the Services. Even if you opt-out of receiving marketing messages, we may still contact you for transactional or administrative purposes. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
Cookies. As noted above in "Tracking Technologies," you can choose whether to accept cookies by changing the settings on your browser or device. However, if you choose to disable cookies, your experience with our Services may be impaired and some features may not work as they were intended. Some web browsers include a "do not track" setting. These features are not yet uniform, however, so we do not currently respond to such features or signals. Therefore, if you select or turn on a "do not track" feature in your web browser, we and our third-party providers may continue collecting information about your online activities as described in this Privacy Policy.
Special Notice to California Residents:
Under California Civil Code, California residents with whom we have an established business relationship, and who have provided any Personal Information to Raheem, have the right to request a list of all third parties to which Raheem has disclosed such Personal Information during the preceding year for direct marketing purposes. If you are a California resident and would like to make this request, please contact us through one of the methods listed under "How to Contact Us" above.
The rights above are separate from rights that consumers may have under the California Consumer Privacy Act and other state data privacy laws. Please note that, at this time, Raheem does not qualify as a "business" as defined by the California Consumer Privacy Act and does not meet the applicability requirements set forth in other state data privacy laws, including in Virginia, Colorado, Utah, and Connecticut, and therefore, Raheem is not currently subject to such laws. Nonetheless, Raheem respects your privacy rights, and you can find information about the choices you have regarding your Personal Information further above in this Section.
- Intended for Users in the United States
Our Services are provided and operated from the United States and are intended only for users in the United States. By using the Services, you acknowledge and agree to the transfer of information to the United States and to the application of the laws of the United States.
- Security and Retention
We care about the security of Personal Information communicated by or to us, and the Services incorporate reasonable safeguards designed to protect the security and privacy of the Personal Information we have collected. No data transmission over the Internet can be guaranteed to be 100% secure, however, and we cannot guarantee or warrant the security of any information you transmit to us or through the Services. Any transmission of Personal Information is at your own risk. By using the Sites and Services, you acknowledge and accept these risks.
Deleting/Revoking Access to your Personal Data.
Raheem will retain your Personal Information in accordance with our document retention policies and for the length of time required by applicable law. Unless you delete your account, Raheem has the right to maintain your Personal Information and other data associated with your account and your activity on the Sites and Services. If you wish for Raheem to return or destroy your Personal Information or data, you must submit a request. Simply removing the mobile application from your phone will not remove Personal Information from Raheem's system. To submit such a request, please contact us through one of the methods listed under "How to Contact Us" above.
Deleting Personal Information associated with your account may not delete Personal Information maintained by organizations to which you belong. Administrators of organizational accounts may delete organizational accounts by contacting us and allowing a minimum of 10 days.
- Acknowledgement
To the extent that you provide or transmit any information, including, but not limited to, any Personal Information and/or any information that identifies any other individual (including without limitation name, email address and/or telephone number) to Raheem or our third-party service or data providers, licensors, or distributors ("Representatives") through the Sites or Services, you warrant that (a) you are providing or obtaining only your own information or the information of others which you are authorized to provide to third parties and/or obtain from third parties on their behalf; and (b) the use of such information by Raheem and its Representatives will not infringe upon or misappropriate the intellectual property rights or otherwise violate the rights of any third parties.
- Children's Privacy
Our Services are not directed to nor intended for use by children under the age of thirteen (13) years (a "Child" or "Children"). By using our Services, you represent that you are at least thirteen (13) years old. If you do not meet this age requirement, then you must not access or use our Services or provide any information to us. We do not knowingly collect information from Children. For more information about the Children's Online Privacy Protection Act (COPPA), which applies to websites that direct their services to Children, please visit the Federal Trade Commission's website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.
- Information Subject to HIPAA
Raheem is not a "covered entity" as that term is defined in the Health Insurance Portability and Accountability Act ("HIPAA"). To the extent that Raheem receives "protected health information" as defined by HIPAA, it does so as permitted by HIPAA, for example, pursuant to a Business Associate Agreement with the covered entity. To the extent that you wish to exercise any rights under HIPAA, you should review the Notice of Privacy Practices of the relevant covered entity and/or contact such entity.
- External Links
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third party websites, services and applications that are linked or made available on our Services ("Third Party Services"). While we attempt to facilitate access only to those Third Party Services that share our respect for your privacy, we do not take responsibility for the content, actions, or privacy policies of those Third Party Services. We encourage you to carefully review the terms of use and privacy policies of any Third Party Services you access.